This Privacy Policy describes how Camello Blanco S.L., trading as Canary Detect ("we", "us", or "our"), collects, uses, and protects your personal information when you visit our website https://canary-detect.com (the "Website") and use our services.

We are committed to protecting your privacy and ensuring that your personal data is handled in a safe and responsible manner in accordance with the General Data Protection Regulation (GDPR) and Spanish data protection laws.

1. Who We Are (The Data Controller)

The legal entity responsible for processing your personal data is:

Legal Name: Camello Blanco S.L.
Trading Name: Canary Detect
NIF/CIF: B72431232
Registered Address: C. las Maretas 12, 35580 Playa Blanca, Lanzarote, Spain
Email: info@canary-detect.com
Phone: +34 711 051 071

2. What Personal Data We Collect

We may collect the following types of personal data:

Identity Data: Your first name and last name.
Contact Data: Your email address, telephone number, and property address.
Technical Data: Internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
Usage Data: Information about how you use our website and services.

We collect this data when you:

Fill in a contact form on our website.
Request a callback.
Contact us directly by email or phone.
Use our services.

3. How We Use Your Personal Data

We use your personal data for the following purposes:

To Provide Our Services: To respond to your inquiries, provide quotes, schedule appointments, and carry out leak detection and repair services.
To Communicate With You: To send you information related to your service request and to manage our customer relationship with you.
To Improve Our Website: To analyse how our website is used, which helps us to improve its functionality and user experience.

4. Legal Basis for Processing Your Data

We will only process your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

Performance of a Contract: Where we need to process your data to perform the service contract we are about to enter into or have entered into with you.
Legitimate Interests: Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests. For example, for improving our services.
Consent: Where you have given us explicit consent to do so, for example, by ticking a box to receive marketing communications.

5. Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. By law, we have to keep basic information about our customers (including Contact, Identity, and Transaction Data) for six years after they cease being customers for tax purposes.

6. Data Sharing and Third Parties

We do not sell, trade, or otherwise transfer your personal data to outside parties. This does not include trusted third parties who assist us in operating our website or conducting our business, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.

7. Your Data Protection Rights

Under GDPR, you have the following rights in relation to your personal data:

The right to access: You have the right to request copies of your personal data.
The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

8. How to Exercise Your Rights

If you wish to exercise any of the rights set out above, please contact us at info@canary-detect.com. We will respond to your request within one month. We will not charge a fee to process your request unless your request is manifestly unfounded or excessive.

9. Cookie Policy

Our website may use cookies to enhance your experience. A cookie is a small file that asks permission to be placed on your computer's hard drive. We recommend implementing a cookie consent banner and creating a separate, detailed Cookie Policy page that explains the specific cookies you use.

10. Security of Your Data

We are committed to ensuring that your information is secure. We have put in place suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online to prevent unauthorised access or disclosure.

11. Changes to This Privacy Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page. You are advised to review this Privacy Policy periodically for any changes.

12. How to Lodge a Complaint

If you are not satisfied with our response to a complaint or believe we are not processing your personal data in accordance with the law, you can lodge a complaint with the Spanish Data Protection Authority (Agencia Española de Protección de Datos - AEPD).

Website: https://www.aepd.es/
Address: C/ Jorge Juan, 6, 28001 Madrid, Spain

13. Contact Us

If you have any questions about this Privacy Policy, please contact us:

By email: info@canary-detect.com
By phone: +34 711 051 071
By post: C. las Maretas 12, 35580 Playa Blanca, Lanzarote, Spain

Privacy Policy